Customer Service

Please email us if you have any queries regarding your order — customerservice@okeeffe-shoes.com We aim to answer you within 24 hours, Monday – Friday. Please note, replies will be Monday – Friday only.
 
For Returns Authorisation, please click on the Returns Policy for instructions, and email returns@okeeffe-shoes.com

COUNTERFEIT WEBSITES, SELLER’S & PRODUCTS

There are many fake websites appearing weekly selling luxury products from many brands at ridiculously low prices. To make the product look genuine, these websites copy our professional images of the product as well as our retailers images.
 
Some of these websites have nothing to sell, but have set up an e-store to take prepayment without having ANY of the brands listed.
 
Please do not be fooled by this, feel free to check with us if you are unsure of an e-store or store and we will advise you if it is a fake site or contains fake product. customerservice@okeeffe-shoes.com
 
Please be aware that we sell only through our authorised retail partners, which you can also check if you read our Stockists Page.